To use SpotGuardian, you first purchase a unit and a subscription. The purchaser assigns the unit to a user via a back panel. The assigned user can then access their reserved parking space through the SpotGuardian app, with an active subscription.

You can purchase a SpotGuardian unit directly from our website or authorized dealers. Follow the instructions on our purchase page to complete your order.

The subscription activates your SpotGuardian unit, granting access to the app and customer support. It also includes regular software updates to ensure optimal functionality. An active subscription is required in order to use the SpotGuardian unit.

The purchaser of the SpotGuardian unit is responsible for its installation. Detailed installation guides are provided with each unit to assist with the process.

The SpotGuardian unit is operated with four D-battery cells, which last between four to six months, ensuring reliable operation without the need for direct power supply. Battery maintenance and replacement is the responsibility of the purchaser.

Maintenance primarily involves monitoring battery life and replacing the batteries as needed. The unit is designed to be low-maintenance, with durable construction for long-term use.

To install a SpotGuardian unit, you will need a drill capable of making two 1-inch deep holes into the parking space. We provide all the necessary hardware for installation, including anchors and screws.

After drilling two 1-inch deep holes in the designated parking space, use the provided anchors and screws to securely attach the SpotGuardian unit to the ground. Detailed instructions are included with your unit to guide you through the installation process.

The SpotGuardian unit is designed to be installed on concrete or asphalt surfaces where drilling is possible. If your parking space has a different type of surface, please contact customer support for further guidance.

Most users can install the SpotGuardian unit themselves by following the provided installation guide. However, if you are not comfortable with the installation process, you may consider hiring a professional to ensure the unit is installed correctly.

The primary tool required for the installation is a drill. You will also need a suitable drill bit for making 1-inch deep holes in concrete or asphalt. All other necessary installation materials, such as anchors and screws, are provided with your SpotGuardian unit.

The installation process can typically be completed within an hour, assuming you have all the necessary tools ready and follow the installation guide provided with the unit.

If you encounter any issues during the installation process, please contact our customer support team for assistance. We can provide additional guidance or solutions to help you successfully install your SpotGuardian unit.

After purchasing a subscription, use the back panel provided to assign the SpotGuardian unit to a specific user. This links the unit to the user’s app for access control.

Yes, the purchaser can reassign the SpotGuardian unit to a different user through the back panel, allowing for flexible access control as needed.

If you encounter any issues with the SpotGuardian app, please contact our customer support for assistance. We’re here to help ensure your access is uninterrupted.

Yes, motorcycles can use any SpotGuardian. Our parking locks are designed to accommodate both cars and motorcycles, ensuring a secure parking experience for all users.

When creating your SpotGuardian app account, look for a checkbox that mentions you are on a motorcycle. This option is also available in the Profile section of the app if you need to update it later. Checking this box tailors the SpotGuardian experience for motorcycle parking.

Motorcycle users must manually end their parking session. After parking, you’ll use the SpotGuardian app to raise the parking lock arm when you’re ready to leave. Simply press the “Let Me Out” button in the app to end your session and raise the parking unit’s yellow arm up.

Your feedback is valuable to us. Please use the feedback option in our app or contact our customer support through our website to report any issues or provide suggestions. We’re committed to continuously improving our services.